Return & Exchange Policy

 

Do you offer refunds?
We do not offer refunds. We give a Lifetime Guarantee with our Clay stones. 

WHAT is your Lifetime Guarantee?
We give each person that has purchased a Clay Stone(s) by Pryshan a Lifetime Guarantee. If your Clay Stone(s) happen to break (excludes chipping) we will replace with a new exact kind.

WHERE do i send my broken Clay Stone?

On the rare occasion of your Clay Stone(s) breaking and need replacing,  

the adress to send them too is  11 Windward Cres, Gwandalan , 2259, NSW, AUSTRALIA.

Customers will have to pay for shipping returning it back to Pryshan. We cover the cost of your new product back to you. 

HOW do customers return items?
To recieve a replacement of your Clay Stones email pryshanenquiries@gmail.com with photos of broken Clay Stones, and your information so one of our staff can sort out your replacement.